Share this
Swagelok Listens, Our Customers Reap the Benefits
by Katie Dennis on Fri, Oct 30, 2015 @ 15:10 PM
Company president Art Anton talks about ways we can ease your burdens
"Listening is probably the most important sense we can have as a business organization," says Art Anton, president & CEO of Swagelok Company, in a new video. It's part of a series produced by the company that makes all the Swagelok products sold by Edmonton Valve & Fitting.
Swagelok has surveyed us, our counterparts across North America, and our key customers to create what Anton calls "a nice roadmap for improvement." One of the things Swagelok learned is that customers want us to be more than just a product provider.
"We're really trying to take the burden off our customers, put it on ourselves, and continue to increase the value quotient," Anton says.
That's why Swagelok and Edmonton Valve & Fitting have introduced several new services in recent years. Anton covers a lot of subjects in a little more than a minute, so he doesn't have time to go into any details. But we have time on our blog, so here are extra details on some of the things he talks about:
Swagelok energy surveys
Swagelok Energy Advisors can check out your steam system to see how it might perform better. We have our own local expert in Tristian McCallion, and can tap into a network of other SEA engineers across Canada and the United States. Swagelok Energy Advisors won’t just tell you that you need a valve in a particular spot, they’ll explain why. In addition, the field engineers’ recommendations won’t try to squeeze a Swagelok component into a steam configuration if it’s not the best part for the job. In fact, Swagelok Energy Advisors like it best when they can be in on the ground floor, helping customers design systems properly right from the start.
Custom Solutions
Our Custom Solutions department does a lot more than assemble parts. Their expertise is in creating assemblies that get the most done in the space available. Sometimes all the customer needs is someone to install adapters on a valve or bend a single piece of tubing. But our team also takes on projects as involved as putting together entire sampling systems with complex configurations of custom bent tubing. Along with our human expertise, we have a full array of tools to do the job right.
Vendor managed inventory and procurement
Wouldn't it be great if your inventory could manage itself? We provide the next best thing, making sure you don't run out of the parts you need. We have several solutions, including vendor managed inventory, our mobile warehouse, and our RoboCrib vending machine.
Watch Anton talk about these kinds of services and more by clicking here.
Additional resources
- How Swagelok PTFE Hose is Bringing New Flexibility to Fluid Systems
- FAQs from the Edmonton Valve Customer Service Desk
- The Customer's View: How VIP Services Make Business Better
In a hurry or have a question? Please click here to get in touch - we respond fast! Or call 780.437.0640
Share this
- Local Services (103)
- Field Advisors (101)
- Training & Events (86)
- Fittings (81)
- Valves (66)
- Resources (62)
- Tubing (62)
- Sampling Systems (60)
- Design & Assembly (57)
- Resources - Downloads (40)
- Hose & Flexible Tubing (39)
- Frequently Asked Questions (37)
- Regulators (34)
- Cost Savings (33)
- Oil & Gas (33)
- Videos (33)
- Steam Systems (29)
- Mechanical Seal Support (17)
- Measurement Devices (15)
- Gas Distribution Systems (9)
- Rentals (6)
- winterization (6)
- Safety (5)
- Covid (3)
- Hydrogen & Clean Energy (2)
- About Us (1)
- April 2024 (2)
- March 2024 (2)
- January 2024 (3)
- December 2023 (2)
- November 2023 (3)
- October 2023 (2)
- September 2023 (3)
- August 2023 (3)
- July 2023 (3)
- June 2023 (2)
- May 2023 (4)
- April 2023 (2)
- March 2023 (2)
- February 2023 (3)
- January 2023 (2)
- December 2022 (1)
- November 2022 (1)
- October 2022 (2)
- September 2022 (5)
- August 2022 (3)
- July 2022 (6)
- June 2022 (4)
- May 2022 (3)
- April 2022 (1)
- March 2022 (2)
- February 2022 (3)
- January 2022 (4)
- December 2021 (4)
- November 2021 (6)
- October 2021 (3)
- September 2021 (5)
- August 2021 (9)
- July 2021 (5)
- June 2021 (7)
- May 2021 (7)
- April 2021 (4)
- March 2021 (3)
- February 2021 (3)
- January 2021 (2)
- December 2020 (3)
- November 2020 (3)
- October 2020 (2)
- September 2020 (3)
- August 2020 (3)
- July 2020 (3)
- June 2020 (3)
- May 2020 (3)
- April 2020 (2)
- March 2020 (3)
- February 2020 (3)
- January 2020 (3)
- December 2019 (2)
- November 2019 (3)
- October 2019 (3)
- September 2019 (2)
- August 2019 (3)
- July 2019 (2)
- June 2019 (2)
- May 2019 (3)
- April 2019 (3)
- March 2019 (3)
- February 2019 (2)
- January 2019 (3)
- December 2018 (2)
- November 2018 (2)
- October 2018 (4)
- September 2018 (2)
- August 2018 (3)
- July 2018 (3)
- June 2018 (2)
- May 2018 (4)
- April 2018 (3)
- March 2018 (3)
- February 2018 (3)
- January 2018 (4)
- December 2017 (1)
- November 2017 (4)
- October 2017 (4)
- September 2017 (4)
- August 2017 (5)
- July 2017 (3)
- June 2017 (4)
- May 2017 (4)
- April 2017 (3)
- March 2017 (5)
- February 2017 (4)
- January 2017 (4)
- December 2016 (3)
- November 2016 (3)
- October 2016 (4)
- September 2016 (3)
- August 2016 (4)
- July 2016 (2)
- June 2016 (2)
- May 2016 (2)
- April 2016 (4)
- March 2016 (2)
- February 2016 (3)
- January 2016 (4)
- December 2015 (4)
- November 2015 (4)
- October 2015 (5)
- September 2015 (2)
- August 2015 (4)
- July 2015 (5)
- June 2015 (2)
- May 2015 (3)
- April 2015 (5)
- March 2015 (3)
- February 2015 (4)
- January 2015 (3)
- December 2014 (5)
- November 2014 (4)
- October 2014 (4)
- September 2014 (4)
- August 2014 (4)
- July 2014 (5)
- June 2014 (4)
- May 2014 (4)
- April 2014 (5)
- March 2014 (4)
- February 2014 (4)
- January 2014 (4)
- December 2013 (3)
- November 2013 (4)
- October 2013 (5)
- September 2013 (4)
- August 2013 (5)
- July 2013 (4)
- June 2013 (3)
- May 2013 (4)
- April 2013 (5)
- March 2013 (2)
- February 2013 (3)
- January 2013 (5)
- December 2012 (3)
- November 2012 (3)
- October 2012 (5)
- September 2012 (3)
- August 2012 (4)
- July 2012 (4)
- June 2012 (1)